Improving public services across the Middle East

Businessman and Businesswoman Talking in AuditoriumEarlier this month, I had the privilege of attending the inaugural Government Summit, hosted by the UAE Prime Minister’s Office. This event brought together high-level government officials from the UAE, regional governments, and representatives from across the globe, to discuss challenges, best practices, and new ideas for the future of government services.

Deloitte was one of the few professional services firms and private sector representatives invited to attend and participate. Global Public Sector Leader, Paul Macmillan, spoke to attendees about the report we produced in collaboration with the Prime Minister’s Office, specifically for this event. Government Efficiency: Innovate. Scale. Measure. Incent. is a review of leading practices in the public sector in the UAE, Australia, Canada, Singapore, and the UK, informed by interviews with senior public servants and subject matter experts. These conversations show that many opportunities for improvement exist to create meaningful and sustainable efficiency gains in how the public sector can serve society.

As the Industry Leader for the Middle East, one my of greatest challenges is coordinating among the service lines and member firms to approach the Middle East public sector market As One, in order to work toward building those gains and opportunities. The ME Public Sector practice covers a very large, diverse region that includes 15 countries. Cross-border collaboration is essential to growing our practice – and our clients expect us to bring international experiences into the region. This challenge is one we can transform into a strength, to serve as a key differentiator for Deloitte.

For example, Deloitte Middle East recently partnered with Ingeus and Deloitte UK to deliver a large employment program for a GCC country. We established seven Job Placement Centers in the largest cities of this country, which have served a large number of job seekers. Deloitte and Ingeus are now pursuing another large opportunity to create and run Tele-Job Placement Centers to employ national job seekers in different regions, setting up call center models to communicate with job seekers in more remote areas.

Our teams have also partnered with the U.S. member firm on government finance projects, and we are currently pursuing a number of large military health IT opportunities. We have also worked with Deloitte Canada on a large service improvement strategy.

This commitment to working together to innovate and enhance government services is at the core of what drives Deloitte Public Sector. The Government Summit was an extraordinary opportunity, convening leaders with insight and influence to share their expertise and work together on ways to improve how government can serve citizens – not only in the UAE, not only in the Middle East, but all over the world. The tone at this event was one of possibility and potential. That sentiment is echoed throughout our own Deloitte practice. It was an honor to be included in this company and to represent the role Deloitte can play.

By Abdelhamid Suboh, National Industry Leader, Deloitte Middle East

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